Step 1: Identify your order

Step 2: Tell us what's wrong

Step 3: Photo evidence

Required photos for DOA claims:
  1. Unopened bag with dead specimen visible (bag tie facing down)
  2. Dead specimen on top of shipping box
  3. Packing label clearly visible (species name, count, order number)
Max 10MB per image. JPG, PNG, HEIC accepted.

Step 4: Resolution preference

By submitting you confirm the information is accurate. Fraudulent claims result in account suspension.

Aquarium-keeping fundamentals

Whatever specific topic brought you here, four fundamentals govern long-term aquarium success: water quality, parameter stability, biological filtration, and species-appropriate husbandry. Skip any one and the others struggle to compensate.

Water quality: ammonia + nitrite at zero, nitrate under 30 ppm freshwater + 10 ppm reef. Test weekly with API or Salifert kits. Use our water parameter checker to score your readings against your tank type.

Parameter stability: stable wrong parameters beat fluctuating ideal parameters. Most fish tolerate a wide pH range if it's stable. Sudden swings of 0.4+ pH or 5+°F kill fish faster than chronic suboptimal values. Use temperature controllers (Inkbird) + automated dosing for consistency.

Biological filtration: the bacterial colony on your filter media + rock + substrate is the engine. Never replace all media at once. Use our filter turnover calculator to size correctly.

Species-appropriate husbandry: research adult size, territoriality, diet, and tankmate compatibility before purchase. Use our tank stocking calculator + compatibility guides.

Frequently asked questions

How long does an aquarium take to set up? 4-6 weeks for full cycling + first stocking. Use our cycle ETA calculator + how long does cycling take.

What's the best aquarium for beginners? 20-gallon long. Big enough for parameter stability, small enough for budget + space. See beginner picks.

How often should I do water changes? 25-30% weekly. See water change frequency Q&A + water change calculator.

Why does my fish keep dying? 5 leading causes: uncycled tank, wrong species pairings, no quarantine, undersized tank, neglected water-change schedule. See full diagnosis.

Related resources

Saltwater livestock · Freshwater livestock · Coral catalog · Care library · Q&A library (222) · Glossary (127) · Disease database (50) · Calculators (29) · Interactive tools (7) · Husbandry deep-dives · DIY projects · State legality directory